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New You Spa

107 - 1920 Yonge St, Toronto, Ontario, Canada, M4S 3E2

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Reviews Spa, Hair Styling, Medical Spa New You Spa

New You Spa Reviews (%countItem)

• Jul 23, 2021

TERRIBLE EXPERIENCE IN NEW YOU CLINIC!
I have been praying for my face since after I had done in here.
Yes, ít is right. I am totally argree!
I just did my face is Ultrathermas. Ít wasnt do well by the staff here. I was regreted to pay $3.390 for my face has only been used 3 spots for face lift with Ultrathermas and a thing for peeling that I didnt have advice clearly about it ( they was avoided that is peeling, so I thought that is Oxygen. No care, no give anything as small cream for easily soothe the burning or do not care for asking after done. It was really bad. I havent never seen it before in other spa. The Ultrathermas was done with only 3 spots, but other places do with 5 spots/ time. I was advised by the staff at 1920 Yong st Toronto in an irresponsible, unclear way to advice their client! I was peeled my face without knowledge purposely saying it was a facial peel when she knew there were only 6 days left for me. have to go to another province to live. I have so many things to do at this time that I have to endure the pain and ugliness on my face to go out to work. How can it be so irresponsible to customers like them? do they only know their interest is revenue? That is so cruel. I'm going to fly in a few days, with a horrible face+ my skin is as red as barbecue, I don't know if I can get on the plane? Who is responsible for this: Employee or business owner NEW YOU SPA?
I I won't let this go if my skin turns bad and if I can't get on the plane because they think I have a fever (red face).
Even give the rate, it isnt 1 star! It made disappointed!

• Jul 23, 2021

TERRIBLE EXPERIENCE IN NEW YOU CLINIC!
I have been praying for my face since after I had done in here.
Yes, ít is right. I am totally argree!
I just did my face is Ultrathermas. Ít wasnt do well by the staff here. I was regreted to pay $3.390 for my face has only been used 3 spots for face lift with Ultrathermas and a thing for peeling that I didnt have advice clearly about it ( they was avoided that is peeling, so I thought that is Oxygen. No care, no give anything as small cream for easily soothe the burning or do not care for asking after done. It was really bad. I havent never seen it before in other spa. The Ultrathermas was done with only 3 spots, but other places do with 5 spots/ time. I was advised by the staff at 1920 Yong st Toronto in an irresponsible, unclear way to advice their client! I was peeled my face without knowledge purposely saying it was a facial peel when she knew there were only 6 days left for me. have to go to another province to live. I have so many things to do at this time that I have to endure the pain and ugliness on my face to go out to work. How can it be so irresponsible to customers like them? do they only know their interest is revenue? That is so cruel. I'm going to fly in a few days, with a horrible face+ my skin is as red as barbecue, I don't know if I can get on the plane? Who is responsible for this: Employee or business owner NEW YOU SPA?
I I won't let this go if my skin turns bad and if I can't get on the plane because they think I have a fever (red face).
Even give the rate, it isnt 1 star! It made disappointed!

• Jul 14, 2021

Worse experience ever
Me and my husband we spent 5000$ without results
Every time we went some things wasn’t working on the machine
The front desk wouldn’t call us to let us know that the machine wasn’t working
The environment it’s very bad
We reported the issue to the manager and she guarantee us the full refund
Now we been trying to get a hold of her and she is not returning the phone calls
There is lots going on in the spa thinks that are not supposed to be done in a work place and the way to communicate with worker it’s screaming
This is scamming

I PURCHASED a *** from NEW YOU and had called to use it at NEW YOU RICHMOND HILL, spoke with SALLY the MANAGER which was very *** UNPROFESSIONAL saying I was unable to use *** because it had expired. *** SAID IF I WAS ABLE TO PURCHASE IT>>>>IT WAS NOT EXPIRED. not only am I scrambling to get my refund of over 300.00 dollars now ...I referred 4 friends that bought *** and SALLY at RICHMOND HILL location REFUSED THEM ALSO. how is this right.
*** SAID THERE IS NOTHING WRONG WITH OUR COUPONS AND NEW YOU SHOULD NT TURN US AWAY>

***. VERY VERY POOR CUSTOMER SERVICE

the treatment to the client, the bad serivicio, and the disinterestedness of the professionals who work there starting from the manayer or the head to those who follow him ,. The health that happens to the client after receiving their treatments does not matter to them, they do not interest them, they do not adequately inform you of the requirements that must be taken into account when going to do any type of treatment, it is a company that I see more as marketing to benefit from the sea for money that is by prophets or who likes to do that, they call you a million calls offering you promotions of amounts 6,000 Canadian dollars to more so that you pay and once you pay .. they ignore you and make you even side and when You claim they yell at you and insult you a very bad treatment, the worst I have seen and I have lived in Canada. I think that one can only spend time and money in this clinic.

I am not being granted a refund for the balance of services that I have not received due to Covid. I purchased a package for laser hair removal and have only received 2 of 10 treatments. My contract does not state that I am not eligible for a refund for the balance of unused treatments. Therefore, I am eligible to receive a refund for unused treatments.

I spoke to the owner via text and he/she indicated that a re-opening will happen on May 12. I am certain it will not. I would like the refund I am entitled to for the balance of my treatments during this time of extenuating circumstances.

Please advise next steps.

Desired Outcome

I would like the refund I am entitled to for the balance of my treatments during this time of extenuating circumstances.

I first went to the New Spa location on Queen Street West this past Fall for a consultation about getting a cold-sculpting procedure for my double-chin. I was told by the manager that two procedures might be necessary for me to obtain the results I wanted, but that the first procedure would get me EXCELLENT results. Now, it's 90 days later, and my chin hasn't receded at all.

I spoke to the manager today about getting a refund for the 800 dollars I spent for what has turned out to be a completely ineffective procedure. She told me that she couldn't guarantee excellent results after an initial procedure, completely contradicting her sales pitch in the first place, and that the company has a no-refund policy. The manager urged me to go for a second treatment for another 800 dollars, but as I already feel cheated, there's absolutely no way that I'm going to accept! I feel I cannot trust this spa ***. Read the fine print carefully and don't accept what they say at face value. I'm now 800 dollars out of pocket, but I've still learned a valuable lesson the hard way.

New You Spa Response • Mar 11, 2020

Dear Sophie,

We understand you are not completely satisfied with your fat freezing treatment. We'd love to help you out, please come in for a follow-up consultation where we can sit down, reassess the area, take post-treatment measurements and come up with a plan to better address your issue! Please call us at XXX-XXX-XXXX and book a "Follow-up Consultation" on Monday or Tuesday.
Alternatively, please email ***@newyouspa.ca, so we can go more into detail about your concerns and our next steps! We kindly ask you to include pictures, so we can compare the results. We apologize for any inconvenience we might have caused you.

We are looking forward to hearing from you.

Sincerely,
NEW YOU Customer Service

• Jul 14, 2021

I think this happen to multiple people
They promise you results and then you go there and the machines are not working
Been trying to get a hold of the manage that promise a full refund of $5000 and now she is giving me the run away
There is no way that she returns calls

HELLO
I HAVE MY SAD STORY TO SHARE WITH YOU SO YOU CAN BE CAREFUL FOR DEALING WITH NEW YOU SPA SPECIALLY MISSISSAUGA LOCATION
I pay $8000 for robotic hair transplant and half body laser hair removal treatment,they are just booking robotic hair transplant,treatment after 4-5 month,they told me they have limited quantity of spot left for booking,so if I want I have to book with half money deposit,and they said I can earn my full money [$10,000] by referring 10 more people,so will get my treatment free,I deposit $2500 for half body laser hair removal and $5000 for robotic hair transplant treatment =$7500+tax.I just got 1 treatment for laser,then in emergency I go to back home India,when I came back I try to book appointment but they never gave me appointment,I call and visit in Mississauga office,but I didn't find any responsible person,I contact account department but no luck,I was thinking in Canada no one cheat you but I was very very wrong,I lost my hard earned money by New You Spa Mississauga.

Bought the *** treatment (worth $4520) in March, 2019. Due to unexpected life altering medical changes, I am unable to go through with the treatment. I have provided a medical note stating that I am not fit for a *** treatment. I would like my money refunded as I have not started any treatment and do not want to continue any other treatment at New You Spa. ***! In addition, I cannot guarantee I will be in a good state to do this treatment anytime soon. Their customer service reps are constantly bouncing me around, ignoring my calls and emails, showing the slightest care towards this sensitive issue. Everyone that I've spoken to is giving me different information as they're trying to confuse me - a typical tactic to avoid dealing with customers. Their final say is to come back when I'm fit to start the treatment, despite the customer service rep said a refund can be issued. They are going back on their word, keeping my money and forcing me to start a treatment I'm absolutely not comfortable with. They are quick to sell you products, but no sense of customer care. I have done everything they have asked for, waited patiently but they have taken advantage of the situation.

Desired Outcome

I absolutely do not think it's right to force someone to go through a body altering treatment if they do not feel safe to do so. We do not have any guarantee that my body will be safe to go through the procedure. In addition, you're holding my money in hopes I will return to the treatment, but it's not your decision to make. Who knows when I will be fit to go ahead with the treatment!? Your customer service team has proved the client's safety and satisfaction is not your priority. I only want my money refunded back to me.

I went there January for consulting , *** manager of that spa had consultation with me , and when she saw I am a little bit worry about money , she recommended loan to me , she gave me 6000$ loan from *** and contract with me to pay every month 200$, she gave me 8 different treatment for unlimited sescion for one year , I had 2 session oxygen for one month and they were not organized and they didn't know what they are doing there , after I saw this I asked for cancel my loan and I don't want to continue , *** owner was there that time , he asked me to have another consulting with another guy , I had , another 2 session oxygen ,one session PRP and one session IPL , and I quit , I said I don't want to continue any more ; I don't see result , I asked them to calculate the session which I had there and deduct the money from 6000$ and refund the rest to the company , then company will not withdraw money from my account any more , since 4 month ago ; I am sending email , calling them , but she is not responding , even today I went there to ask here again to fix my problem, she called police and told them one of my client is disturbing my business , she shout on me and using bad language to me , she was treating me , you don't have money to get lawyer , you can't do any thing . She did many bad thing to me today .
Please help me .

Desired Outcome

Refund I need to they calculate the sessions which I had there and deduct the money from 6000$, and refund the rest to the company which they got 6000$ from that company . I already paid 6 month , each month 202 $ , I paid around 1200 $ . I need they pay off that loan .because since March I am not going there to use any treatment, I only used 3 month out of one year package .even not all treatment, only 3 treatment I tried.

Unfortunately they practice a *** to catch you in their service. Text you that you have won a laser product but when you go in they sit you down and like rail you about buying their package, if you pay for a service it says nothing about not receiving your money back on unused services or dissatisfaction where you don't want to continue with the bought packages.

***. the manager just keep pushing me to buy even more packages. if I just received my money back on the services and products I ddin used I would have came back for like a facial. At that point I became uncomfortable chasing them around for answers, them not getting back to be, tried to even say I didnt pay , but luckily I had the invoice emailed to me. ***. asked for money back in feb-to this day april 10th I am still receiving the run around.

*** they send you an email invoice and on there it says no refunds on bought or unused packages, no where else is it mentioned before purchase.

The clinic is does not look like a medi spa nor does the quality of the rooms and service.

Desired Outcome

refund and for them to practice better sales/customer service at a more timely manner.

The atmosphere is very inviting with a wide range of services as well as products. The product I used from them really brightened up my face and I was extremely happy with the results!!! I have been looking for something like this and was over joyed to find it thanks to New You Spa!!

Jan 16 2019, 11:39am, I was waiting in the patient room when I heard the manager Luanda was yelling at the top of her lungs for 5 minutes at one of the technicians in the room with loud drawer slamming noises . I was so shocked by her *** behaviour, that I video recorded the incident in case anything would happen. I demanded to see the manager to confront her for her *** behaviour and instead of apologizing, she started yelling at me. I reported this to the owners of the clinic, demanding an apology and compensation for the ***, *** experience I had. No response. I do not tolerate *** in the workplace, especially at a medical spa where the clients and staff must be calm and operating at their best. All of the staff are afraid to speak up and are afraid to lose their jobs. T I reported the incident to the Ministry of Labour.

On October 13, I purchased a laser package at the Richmond location from *** (the manager). A couple of days later I accepted a job position in New York that would commence in the month of January. On October 22 I went back to the Richmond location to inform *** that I wouldn't be able to make use of the services I had purchased because I would be leaving the country in a couple of months. *** was the receptionist there and she told me that it shouldn't be a problem and that *** would contact me the next day as she wasn't in the office that day.
The next day I hadn't heard from *** therefore I called her myself in the afternoon so that I could speak with her. She told me *** had updated her about my situation and that they usually offer a credit to be used at the location but because I would not be able to use that credit she would have to issue me a refund- her exact words. She then told me to give her a week and that if I had not heard from her in a week's time that I should call her to follow up.
On October 27 I was in the neighbourhood and since I hadn't heard from *** I decided to drop in and speak to her in regards to my refund. She explained that she did not have the authorization to give me a refund (which she did not mention during our initial conversation on October 23) and that she was waiting for the authorization from the accounting department in order to issue me the refund. I asked her how long she thought that would take and she said that they were busy so I would have to wait a bit longer. I told her that's fine but that I would appreciate if she could keep me in the loop as I was leaving to New York on October 30 to sign some contracts but that I would be back by November 3. She confirmed my email address with me at that time and told me that as soon as she received the authorization that she would email me so I could provide her with my credit card information in order to issue the refund. Before we ended the conversation I kindly asked her to keep me in the loop- especially because I was traveling back and forth. She confirmed that she would.
I returned to Toronto on the morning of November 3 and seeing as I hadn't again heard anything from *** since I last spoke with her I decided to give her a call to see where she was at in regards to the authorization she was waiting for. As soon as I told her it was me on the phone her tone changed and she seemed annoyed that I was calling. She told me that she still did not hear anything back from the accounting office and that once she did she would let me know. I told her I was being as patient as possible but that I felt uncomfortable about the manner in which she was handling my situation because there was a consistent lack of communication on her part. I kindly asked her if she could provide me with some sort of written confirmation on her part (in an email perhaps) about my refund that she approved and the authorization that she was waiting for. She started talking to me very ***, proceeded to tell me that I was wasting her time by calling her and then proceeded to hang up on me!!! I was left completely *** with what just happened. Seeing as *** was the manager of that location I was left with no other options to resolve the matter. ***. I had never been talked to the way in which she talked to me and then hung up on by any reputable business. I emailed ***@newyouspa that very same day to let them know what just took place and this was their reply: We are very sorry for such destabilizing encounters you have been faced with. One of our strengths is the way we respond to our customers promptly. I would like to learn more detail about your case and will contact Richmond Hill location to be able to make things right, please allow 5 -7 businessdays for my response back." To date no follow up has been made and ZERO effort to "make things right" as claimed.

Desired Outcome

I want my money back as promised by the store manager *** in the amount of $2373 of unused services that was charged on my visa.

Today, Sept 21, I received an unsolicited text message from this location of New You Spa, offering some promotion for spa services. Not only have I never visited or heard of this spa, but my number is on the do not call list. Additionally, at the same time this message came through, I was browsing spas on my phone. I believe they are tracking somehow, or at minimum, purchasing personal information from a third party. When I called to ask how they got my number, the person was extremely *** and asked for my name and number to "double check" their mailing list. I obviously did not provide this information, and told her why I would not, and that I was going to contact the Revdex.com. She then abruptly hung up on me.

I never give out my number, or enter contests, or even have a social media account. They have obtained my contact details illegally.

Desired Outcome

I want to ensure they do not contact me again and destroy whatever record of my personal information they had.

booked for a laser hair removal sessions and made a payment of 450$ on July 27th, and requested to cancel the booking/service on July 28th without even starting, then requested again from the sales person on July 30th whom promised to refund ASAP and took the Credit Card details for the refund process. A week later they gave us an email for the accountant *** whom I contacted on August 10th with no response, then they gave me the customer service email *** whom I contacted on August 14th, this time I received a response promising to look into my case and get back to me in two days, which they never did!. *** I went to the branch in Burlington to talk with the sales person whom said she can not do anything for me ***. I made another claim by calling the main branch in Toronto on August 23rd, again they promised to look into the issue and respond, they never did ***. I also sent them a message on their *** page, and received the same promises! I wonder how a refund of 450$ *** would take to be done!
Product_Or_Service: laser hair removal

Desired Outcome

Refund just give us back our money!

To date, I still have not heard back from New You - poor customer service. ***

***

I've have just been to your Woodbridge location and took the doctor's advice not to have *** on my upper lips. Unfortunately, I was asked to pay before my services were performed. *** I have NEVER been asked to pay that before services. I requested a refund and *** that the Clinic Manager does not have the authority to process refunds.

Please refund my payment as soon as you can.

***
Thank you
Product_Or_Service: *** Treatment

Desired Outcome

Billing Adjustment I would like a full refund to my ***. Thank you

Horrible company left me naked in the room covered in gel while they went to help another customer because they double booked apt. Took 3 months to get a refund.

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Address: 107 - 1920 Yonge St, Toronto, Ontario, Canada, M4S 3E2

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