Ivory Paper Reviews (%countItem)
On March 18, 2021, I received an email notification that my order had been shipped. There was never any movement on my order.
I finally received my order on JUNE 1, 2021, which is 149 days after I placed the order. I'm not sure what Ivory Paper Company thinks I intend to do with a 2021 planner now that the year is half over.
Ivory Paper Company- how about you try owning up to your mistakes and issuing refunds to the people you have STOLEN from? Ridiculous.
Ivory paper co is using Wix.com as her website builder to sell and process credit card payments. Complaints should be sent to Wix to have her shut down.
Here is the link to send in your complaint. You can upload docs etc to prove your claim to Wix. Enough of these complaints will shut her down.
Add this link to the form
Also include these links to all of the complaints.
BBB 936 Complaints
On February 18th, there was a mass email that my order would be mailed the following week. And I got nothing. The following week another mass email said that while my order group hadn’t gone out yet, their company was “kicking butt” in getting orders out. At that point, I gave up and I ordered another planner from Plum Paper and it arrived in 4 business days.
My order finally arrived on March 20th. And although the tracking information claimed my entire order had shipped, I didn’t receive the stickers and they sent me the wrong planner. I sent it back. I contacted my bank and am working on getting a chargeback.
I would treat Ivory Paper Co like gambling: don’t order from them unless you could literally light that money on fire and not miss it.
I selected my planner start date: 2/1/21. They only offered 1/15/21 or 2/1/21. I figured that with the way USPS was going at the time, we might need extra shipping time.
The website—at the time of my order—said 4-7 days’ processing time before I’d get a shipping label notification.
I emailed and got an automated response—pretty standard for customer service. A few days later, I received a response about the shipping timeframe being 9-14 business days—and they condescendingly notes it was only the 12th business day. 😒
So, I waited.
And I sent another email a month after ordering. At this point, I don’t need the planner and their website tries to say they don’t do refunds (#redflag). At this point, they were in violation of the FTC’s 30-day rule.
Then, I saw some ads on FB and asked when I could expect my planner. My comment was hidden & I was blocked from their social media (FB & IG). #ProTip: if you note the comment number is high but you can only see a few comments, the site is hiding something.
Another month goes by—this business is now in violation of Ohio’s 60-day law regarding delivery of products. They’re also in violation of USPS rules & committing mail fraud for non-delivery.
Around this time, I found a Facebook group—lo and behold, there are over a thousand people in similar situations. Check out the BBB F-rating.
My last email to Ivory Paper Co was sent two weeks ago and I haven’t received a reply beyond the automated one. I have registered a complaint with every avenue available to me—BBB, OH AG, FTC, USPS.
It’s really sad that this company wasn’t honest, isn’t forthcoming with information, and put money over customer service. As an avid planner user, spending $60 for a 6-month planner that meets my needs is something I’ll do. They lost me as a customer, and I’m trying to let everyone know about my experience so they aren’t scammed, as well.
The automatic email response included a line that was a red flag: "Please refrain from sending multiple emails or replying in the same thread as it causes our system to re-ticket your inquiry causing additional delays in response time. " The email indicates that I am already bothering them by even sending a request.
I was told there was a delay, but it would be coming. I received an email on 2-18 that my planner should be sent at the end of February. This email mentioned that "in early January we had a processing time of 9-14 days." Hmmmm, I would say that January 3 is "early January." They also were happy to announce they are outsourcing some of the work to Utah. Oh joy. My impetus to support a local Ohio company is also no longer being fulfilled. I have asked for a refund and to cancel my order. No response yet to that request. I have disputed the charge to my credit card. By the way, it didn't even take one business day for them to accept the payment!