FirstKey Homes Reviews (79)
In 2019 the water was shut off due to non payment.
This morning our water was again shut off due to nonpayment.
In 2019 we were able to get the issue resolved in a day. Today no one is answering the phones at any of the numbers we have called. Some numbers state that the offices are closed, while one number said there were 112 callers on the line before me.
I actually got a call back from someone regarding another issue and they transferred me to resident services who put in a ticket with the utilities coordinator. I am told they have 24 hours to look into the issue.
In the meantime, our house has no water with two adults working from home and children in remote learning.
The reason why the water bill is not being paid is because there's still in your money and doing god-knows-what with the money and also leaving you in debt you need to create an account with resident portal not first key homes where you look for the homes and have the houses saved on your profile or the mobile app you won't be able to see anything I just went through this with this s[censored] company I am planning to get an attorney to litigate with firstkey homes. They are stealing money they've been stealing money on the card that I had stored on the mobile app they've been stealing for 10 months I caught them so money that I will be paying towards water sewer and trash and utilities they don't barely pay anything didn't leave me with this fictitious and discrepancies on my accounts as if I was not making any payments and they were taking my money all this time I made a police report I am going to finish them off
The reason they're not paying the waters because you're taking your money the account coordinator is stealing money you guys need to look into your accounts that says resident portal not first Keys homes or the mobile app you're not going to see anything at all on there. Because I'm going to the same thing and I'm going to get like an attorney for litigation they've been stealing money out of my account for 10 months not making payments towards nothing they got this fake third party vendor which is Yes Energy billing you and they're literally taking the money because the money is not going to Yes Energy no money is going to them I would highly advise you track any card that you have on file with these people they are big deal if they are still in the money not making any payments and leave you with the debt on your back
You don't want to rent from FirstKey anyway. They suck. They are slumlords and will do nothing but increase your rent every time the lease is up for renewal. They give you notice 60 days before the end of the lease and require 60 days notice of non-renewal or you lose your deposit. Everything they do is a manipulation of every rental law in the book. They will refuse to fix anything that costs money. I have been living in a Florida home owned by these s[censored] for the last 5 years and the AC went out 2 months ago and they still haven't fixed it. Incidentally, it's the middle of summer and my 80 year old mother lives with me, they don't care. I reiterate, DO NOT RENT FROM FirstKey Homes.
Finally, sent someone out to check the roof and attic. Lord, let me tell you what they found. How about rodent infestation, wet wood beams that the guy says could be mold. Again, instead of fixing they told him to only paint over it, which never happen and the rodents, I guess are still there because it was not addressed either.
Because of these things, covid and change in income status I chose to terminate my lease early. I gave a 60 day notice and thought that would be acceptable. My mistake. To think humanity would prevail. I asked about the move out inspection and was told no one could meet me due to covid. How ironic, right? Again, I took photos. I left the house in better condition than when I found it minus the rodents.
On January 6th I received a move out statement of charges 3690. The withheld my security deposit which left a balance of 1915. They then charged me 30.98 for damages, some of which were from the water damage they only painted over, that continues to come back.
I spoke with Chis from corporate, who is an a[censored] by the way. He informed me that there is no normal were and tear. So even though the water damage is from there unfixed issue the charge is what it is and only their photos matter.
I would not recommend firskey nor the house located at 2411 quaker landing rd. Although, they did fix the roof. They did not repaint (Chris stated they only have to paint every five years) nor did they fix the attic, mold or rodents.
At this point I refuse to give my money to this company if it is this hard now I can only imagine being locked into a lease. You guys are really trash and Ш wouldn't encourage anyone to rent or purchase from you
All of them. Anything that says FirstKey Homes on it is to be avoided. They are the absolute worst.
Just so everyone knows... I have never been late or missed a payment with this place, but forget customer loyalty or any empathy.
days before move-in, November 7th, we found that the bathroom sinks did not drain wellWe were told, "I wouldn't worry about it, I know a guy" by a guy named ***Of all the issues with the house that we could overlook, this was not one of them In addition, the company really fumbled the ball with how they explained the cost for the rental agreement (First months rent, security deposit, the actual deposit and their "special" of a month free! [supposedly in December])After being explained it several times by the agent, we still had no idea so we asked the company by emailThey couldn't get it to us straight either but we needed a place so we took itBoy DID we take it The drainage issue was never repaired and, in actuality, was worse than we thoughtIt drained slowly and sometimes not at all We tried clearing the drain ourselves but it did not seem to affect the flow in the slightestWe contacted them several times over the course of two months before they finally had someone come out to fix itEach time they told us that someone would be in contact with us to setup a date and timeObviously, they either lost our appointment or did not care to do it Even further with the maintenance, there are issues we contacted them about the first week that, months later, still have not been looked at They are not minor in nature eitherWe have no problem doing any maintenance at our house because we can fix many things ourselvesYet, we won't risk it when we know BLT could charge us for damages or liability As far as the money situation went, we paid the security deposit and the rest of the deposit plus the pro rated amount for NovemberEverything seemed fine but close to December, we paid the rent and checked it onlineIt showed that we actually received the credit towards the first month, with the pro rated remaining amount as being used towards the second monthWe were told, to start with, the credit would work towards the December amountWhen we paid towards December and checked it out online, it looked like we were squared away until February 1st! That looked ridiculous so we attempted to contact them times over weeks before they gave us a call on the 3rd week [redacted] the finance guy said we were good until February and that we didn't have to worry, it came up on his sideWe were somewhat perturbed by this but saving money is never a bad thing so we just moved on January 4th comes along and BLT deducts the rent out of my account for billsWe were not expecting it so the account did not have anything close to the amount stored inThey did not try to contact us until a couple days after we noticed it ourselves, around the 9thMy roommate, a music teacher at a local school system, had to stop his class so that he could make an emergency payment (to avoid eviction)So we had to deal with overdraft charges and potential evictions, all because a guy named [redacted] told us "Not to worry" All in all, we've had a pretty rough experience hereI was cut off on the phone by people in the home office and the people at the local office are so incompetent that the home office took control of practically anything that did not NEED to BE local They may be rude but its only going to work against them
This is by far the worst company I have ever dealt with I cannot even find a place to begin telling my awful experienceThere is so much to tell it's sickeningFrom day one it has been miserableWorst part is the unprofessional and highly unethical Indianapolis area managerShe has no business managing anything with her infantile schemesI felt like I was dealing with a teenagerNot to mention the lack of understanding or compassionI cried to this woman begging for helpI was pregnant in July with no air conditioningThat is just one of the many issuesThe last year has been endless maintenance problems that have went unresolvedI have paid out my own pocket to fix things and it has literally been a year since I was promised several repairs to be doneNever happenedThe contractors that came to my house didn't have anything nice to say about this company eitherThe company won't answer or return my callsI just hope and pray that I can end my lease and never experience a company like this again
FirstKey Homes Rating
Description: Property Management Companies
Address: 1850 Parkway Pl SE STE 900, Marietta, Georgia, United States, 30067-8261
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